Privacy Policy

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Stair Mobility is a trading name of TPRS(NW)Limited and is registered with the Information Commissioners Office for Data Protection.

At Stair Mobility we take keeping your data safe very seriously.  For this reason, we have strict guidelines on what we can do with your data.  This policy is totally open and written in clear and unambiguous terms.

We will only ever use the data you supply to us so that Stair Mobility or its associated companies may provide you with stairlift supply and installation service.

 

If you are located with a geographical area of the United Kingdom where Stair Mobility sell and install stair lifts directly to you, we will use the data you provided in order to contact you and discuss those services.

If, when we contact you, it is found that you are located outside of a geographic area of the United Kingdom where Stair Mobility sell and install stair lifts directly then we will ask your permission to pass on your contact information to an associate company.  In that event we will only pass on the information supplied in a contact form you have already completed and your address.

Except for the above circumstances Stair Mobility will never share any of your information with any third party except where we are legally required to do so.

 

What Information Do We collect about you.

The only data we collect from you is the basic information you supply at initial point of contact. In most cases this will be data supplied by you by completing a Contact Information form online or by you contacting Stair Mobility by email, SMS or telephone.   

The information we will keep on record is:

The name of the person making initial contact.

The address where the proposed stair lift is to be installed.

The telephone number provided by you.

The email address provided by you.

Phone calls are sometimes recorded, and the information held on a cloud based GDPR compliant recording system.  If a phone call is recorded you will be informed at the start of that phone call.

 

How do we use the data you supply.

We use and process your data to:

Supply you with information regarding our service.

To keep accounting information on our company records such as invoicing.

If you are located outside of a geographical area in which we can directly supply and install a stair lift, we will pass only the information you have supplied to a third-party associate company. We will only pass this information to one third party company. We will never pass your information to multiple companies.  We will only do so having first obtained your permission.

You may refuse to give permission for us to pass on your data.  If you refuse permission for us to pass on your data and you are not located with a geographical location in the United Kingdom where we can supply and install a stir lift directly, we will immediately remove all your data from our system and will not contact you again.

If, having obtained your permission, Stair Mobility passes your information onto a third party, we will tell you the name of that third party.  This will be done in the same telephone conversation in which you provided permission for us to do so.  We will also transmit that same information to you either by SMS text message of email.  You can remove that permission at any time either by telephone or in response to the SMS text message or email we send you.

As will most businesses we do engage the services of accountants and marketing specialist.  Therefore, during our normal business those firms may view but cannot record, copy or have use of your data other than on Stair Mobility IT systems.

 

How do I stop Stair Mobility using my data.

Stair Mobility will only keep data you have supplied for the purposes outlined above.

You may contact Stair Mobility at any time and request that all your data be removed from our system.  You may do this by telephone or email or by post.  You are not required to provide any reason for making this request.

Statutory information such as accounting and invoicing will remain on our system if required by law.

If you have provided permission for Stair Mobility to pass your information to a third party and that third party has already made contact with you then you will need to contact them directly in order to have any data they hold removed.  If the third party has not yet contacted you Stair Mobility will make every effort to put in a request that your data be removed, and no contact is made with you.

Contact information:

TPRS(NW)Limited

16, Carr View Close

Tarleton

Lancashire

PR4 6EZ

Telephone 01772 283015

Email.  david@stairmobility.co.uk

 

 

One you have made contact with Stair Mobility what should you expect.

Once Stair Mobility has received a contact information form can expect a phone call. If we are unable to contact you be telephone we will attempt making contact via any other means you have provided.  Often this will be SMS text message or/and email.

In the first couple of minutes we will have established your location. From that we can decide if you should get a quote and survey visit direct from Stair Mobility or if we should pass, with your permission, your contact details to an associate company (third party).

 

 

How Long do we hold your data.

Unless you request us to remove your data we would normally keep it for:

If we pass your information to an associate company (third party) 12 months.

If we quote you directly for a stair lift but you do not purchase from us, 12 months.

If you purchase a stair lift from Stair Mobility we will keep your data until such time as you request we remove it.  This is because we will need your information for any ongoing maintenance or servicing.

Any statutory information required by law will be kept for 7 years.

 

Where do we hold you data.

Your data is held on computer in our office.  That data is password protected. Anti-virus and hacking   software systems are installed to keep your data safe.

We never store electronically or in any other format, payment details of customers provided for payment via banks transfer or for the purpose of processing credit or debit cards. We never hold any of your bank or other financial details.

 

What are your rights

• Right to be informed: Individuals have the right to know how their data is being used 

• Right of access: Individuals have the right to access their personal data 

• Right to rectification: Individuals have the right to have incorrect data updated 

• Right to erasure: Individuals have the right to have their data erased 

• Right to restriction: Individuals have the right to stop or restrict the processing of their data 

• Right to portability: Individuals have the right to get and reuse their data for different services 

• Right to object: Individuals have the right to object to how their data is processed in certain circumstances 

• Right to withdraw consent: Individuals have the right to withdraw their consent 

Other rights include: Right to object to automated decision making, Right of complaint.

 

You may complain to us directly at:

The Data Processor,

TPRS(NW)Limited

16, Carr View Close

Tarleton

Lancashire

PR4 6EZ

Telephone 01772 283015

Email.  david@stairmobility.co.uk

 

You may complain to the Information Commissions Office (ICO).

Wycliffe House

Water Lane

Wilmslow

SK9 5AF.

Telephone 0303 123 1113

 

 

What are cookies?

We use cookies on our web site.

We, our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We mean by Analytic Suppliers companies such as Google Analytics and Virtual Website Optimiser

We mean by Advertising Providers companies such as Google, Facebook and X. What cookies are used on this Website?

Cookies we use

The cookies we use on this website are broadly grouped into the following three categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with the service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which enhances communication between your browser and the website. The “preference cookie” described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.

We aim to use “essential” cookies only when necessary to enhance the functionality of our website. We do not store any personal information as a result of these cookies.

Third Party Analytics Suppliers – We use analytics cookies to help us understand how users engage with our website. An example of such a cookie is one that allows us to count the number of different people coming to our website or using a feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies. We do not store any personal information as a result of these cookies.

Third Party Advertising Providers – In order to try and ensure that the adverts you see are more relevant to you Advertising Providers use cookies to collect information about the types of things that interest you. These advertisements are only shown if you are a subscriber to the services of Advertising Providers. We do not collect personal details using these cookies.

How can I reject or opt out of receiving cookies?

When you first visited this website you will have been shown a message bar drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt a “preference cookie” will be loaded onto your computer confirming that you consent to us using the cookies detailed in this cookie policy, this “preference cookie” will remain on your computer for no more than 5 years.

If you want to reject the cookies we used after you have finished visiting this website you are able to do so by deleting the cookies from your browser. Your browser should allow you to prevent all or some cookies being stored on your computer in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser. By deleting the “preference cookie” the next time you visit this website the cookie message bar will appear again, inviting you to reconsider your preferences a further time.

If you only want to reject the Interest-Based Advertising cookies we store on your machine you can opt-out of receiving these cookies at any time by going to the Internet Advertising Bureau website at www.youronlinechoices.com and following the opt-out instructions.

Please be aware that disabling cookies may impact the functionality of this website.

Third Party Cookies

You may have previously accepted cookies from Third Party Analytics Suppliers or Third Party Advertising Providers. If so, some of those cookies are stored on your machine by those Analytic Suppliers and they collect data when you use our website. We have no control over those cookies or how those Analytic Suppliers use them. They are used to allow those Analytic Suppliers to provide a service to us, for example analytics.

 

Emails.

When you send an email to us we have no control over the servers and route that email may take to get to us and therefore cannot be responsible for its privacy.

 

This Privacy Policy is updated periodically and was last updated on 18th January 2025.