TERMS AND CONDITIONS
TPRS(NW)Limited. (T/A Stair Mobility).

1 Definitions

1.1 Supplier shall mean TPRS(NW)Limited T/A Stair Mobility. Company Registration number
10444139.
1.2 Customer shall mean any person purchasing or ordering goods from the ‘Supplier’.
1.3 Goods shall mean the goods as described in the Quote and Order Form.
1.4 Services shall mean the services as described in the Quote and Order form or any other
document agreed between the Supplier and the Customer.
1.5 Terms and Conditions shall mean the terms and conditions as set out in this document.
1.6 The Quote and Order Form means the document headed ‘Quote and Order Form’ handed to
the consumer at the point of initial survey.
1.7 Special Order Stock means stock which needs to be manufactured specifically for the
Consumers needs and requirement.
1.8 Survey shall mean the taking of measurements by the Supplier and assessing the most
appropriate produce for the Customers use.

2 In General.

2.1 Nothing contained within ‘The Terms and Conditions’ shall prejudice the Consumers legal
rights.
2.2 Nothing contained within ‘The Terms and Conditions’ shall prejudice the Suppliers right or
legal remedy in relations to goods or services supplied.
2.3 The ‘Terms and Conditions’ should be read in conjunction with the Quote and Order Form
2.4 The Quote and Order Form will contain the proposed cost of goods and services supplied.
2.5 The Quote and Order Form will contain details of the warranty period.
2.6 The Terms and Conditions may not be varied without the express and written agreement of
the Supplier.

3 Placing of an Order and Payment.
3.1 The order is placed based on the information as laid out in the Quote and Order Form.

3.2 By placing and order the Customer accepts these Terms and Conditions.
3.3 The price for the goods or services supplied will be laid out on the Quote and Order Form.
3.4 VAT will be applied to the cost of the goods if stated on the Quote and Order form.
3.5 Payment for the goods shall be by any of the following methods:
Credit Card; Debit Card; Bank Transfer; Cash.
3.6 Goods that are not ‘Special Order Stock’ shall be paid for immediately after installation of
those goods.
3.7 Goods that are Special Order Stock shall be subject to a 50% deposit on the day of order. The
balance shall be due immediately after installation.

4 Installation.
4.1 The supplier will deliver the goods or services to the Customer.
4.2 The supplier will indicate an approximate date for delivery of the goods or services and that
date will be indicated on the Quote and Order form. That date is not guaranteed and the
supplier will not be liable for any damages or breach of any contract if that date is not met. It
is accepted by all parties that circumstances beyond the control of the supplier can occur
resulting in delays delivery and/or installation.
4.3 Once goods or services are delivered to the Customer all risk relating to those goods shall
pass to the Customer.
4.4 Any liability for damage to the Goods or Customer property during deliver or installation will
be limited to the replacement or repair of those goods and the repair
4.5 Installation of goods will usually be carried out on the date of delivery. If it is impractical for
the installation to take place on the date of delivery then the installation will take place as
soon as practically possible thereafter.
4.6 The Supplier may deliver Goods and Services using the supplier’s own staff or sub-
contractors or any other person or organisation which the Supplier considers appropriate.

5 The Customer agrees.
5.1 At the point of any Survey the Customer will give accurate information with regards to any
enquiry the Supplier or its representative makes.
5.2 At the time of Survey or installation of Goods the Customer will make the Supplier or its
representative aware of anything the Consumer is aware of that may result in unnecessary
damage to the property.
5.3 The Customer will at all times co operate with the Supplier and facilitate to the best of the
Customers ability the Suppliers needs while on the Customers premises.
5.4 The Customer agrees during the period of installation not to enter the area within the
Customers premises where the installation work is being carried out. This includes not using
the staircase during the practical installation of Goods.

5.5 It is entirely the responsibility of the Customer to gain any permissions, licences or consents
for the installation work to be authorised.
5.6 The Customer agrees to permit the Supplier to use any contact information or data supplied
by the Customer for any reasonable future marketing or for contacting the Customer. The
Supplier agrees not to disclose or sell or otherwise make that information or data known to
any third party other than the Suppliers staff, representatives or sub-contractors or
licensees.

6 The Supplier Agrees
6.1 The Supplier will ensure the Goods or Services supplied will be as agreed in the Quote and
Order form or any other document agreed between the Supplier and the Customer.
6.2 The Supplier agrees that all work will be carried out by suitably qualified and experience
operatives and will be to a good and reasonable standard in all respects.
6.3 The Supplier agrees to maintain all warrantys as agreed in the Terms and Conditions and in
The Quote and Order Form and in any other documentation containing agreements
between the Supplier and the Customer.
6.4 The Supplier will maintain and store information regarding the Quote and Order Form and
any other document containing agreements between the Supplier and the Consumer for the
duration of the Goods remaining installed within the Customers premises.
6.5 The Supplier agrees to keep all Customer information and data safe in compliance with The
Data Protection Act 2018 and the General Data Protection Regulation. This is subject to
section 5.6 of the Terms and Conditions.

7 Cancellation of Orders.
7.1 The Customer is entitled to cancel any order as described in the Quote and Order Form prior
to the date of Installation. Cancellation must be made in writing either by post or be email or
other written electronic communication. For Special Order Stock section 8.5 of these Terms
and Conditions will apply.
7.2 For Non-Special Order Stock, the Customer shall have the right to cancel the order within 14
days of receipt of the goods. This is subject to section 7.3 of these Terms and Conditions.
7.3 The Customer will be liable for any cost incurred by the Supplier for customising product to
the Customers specific needs. This will include the cost involved for replacing aluminium rail
that has been cut to the meet the Customers specific needs. This cost will be limited to the
net replacement cost the goods to the Supplier.
7.4 In the event of Goods being removed due to cancellation of an order the Supplier will not be
liable for reinstating or repairing any reasonable damage caused by the Supplier during the
installation and removal of the equipment or Goods. This includes but is not limited to the
replacement of handrails and any screw holes or indentations into carpets.

8 Refunds
8.1 In the event of cancellation under section 7.1 or 7.2 of The Terms and Conditions then a
refund of fees paid will be made. This will in all events be subject to section 7.3 and section
8.5 of these Terms and Conditions.
8.2 No refund will be made until the Goods have been recovered by the Supplier and the
supplier is satisfied that the Goods have not been damaged by the Customer.
8.3 Where the Goods are found to be faulty the Supplier will be given every reasonable
opportunity to repair or replace those Goods. In the event of the Supplier being ultimately
unable for any reason to repair or replace those items a refund will be made.
8.4 Where the Goods have been damaged by the customer either intentionally or by neglect or
by misuse or accidentally then the Customer will not be entitled to any refund.
8.5 Where an order is placed by the Customer for Special Order Stock or any other bespoke
made items the Customer will be liable for the whole cost of those goods and no refund will
be made in the event of cancellation under section 7.1 of these terms and conditions.
Where a Deposit has been made the Customer will not be entitled to any refund. Where the
goods have been installed the Customer is liable for payment in full and no refund shall be
provided by the Supplier. If the customer provides inaccurate information as laid out in
section 5.1 of these terms and conditions and that inaccurate information results in the
Supplier being unable to provide the agreed products or services then no refund of any
deposit will be made.
9 Warranty.
9.1 The Supplier shall provide a Warranty for the Good or Services supplied for a period as
shown in the Quote and Order Form or any other document agreed between the Supplier
and the Customer.
9.2 During the period of Warranty the Supplier reserves the right to charge the customer for any
call-out and replacement of Goods if, upon inspection by the Supplier or his representative,
it is considered by the Supplier or his representative that the goods have become faulty due
to circumstances not the responsibility of the Supplier.
9.3 Circumstances considered not to be the responsibility of the supplier as mentioned in
Section 9.2 of the Terms and Conditions include but are not limited to: Flat batteries due to
the electricity supply being switched off or the stairlift not being correctly parked on its
charging point. Plastic covers including footplates being knocked off. Fluid ingress into any
part of the equipment. Clothing or any other item that has been allowed to become trapped
within any part of the mechanism.
9.4 The Warranty given by the Supplier is subject to the Customer having the stairlift serviced
annually for the period of that Warranty. Services are chargeable by the Supplier at the
Suppliers standard rate.
9.5 After the expiry of the Warranty period all call outs and parts supplied will be at the
Suppliers standard price.

9.6 After the expiry of the Warranty period the Supplier may offer the Customer an Annual
Service Agreement. The Annual Service Agreement will include one service of the goods
and unlimited number of call outs to repair the equipment. Repairs due to accidental
damage of the equipment will not be covered by the Annual Service Contract.
9.7 The Supplier has no obligation under section 9.5 of the terms and Conditions to offer an
Annual Service Agreement.
9.8 The Annual Service Agreement does not cover the cost of any replacement part.

10 Limitation of Liability.
10.1 Nothing contained within these Terms or Conditions shall exclude or limit the
liability of the Supplier for death or for personal injury, however the Supplier shall not be
liable for any direct loss or damage suffered by the Customer however caused, as a result of
negligence, breach of contract or otherwise in excess of the price of goods and services
supplied.
10.2 The Supplier shall not under any circumstances be liable to the Customer or any
third party for indirect consequential loss of profit or any other economic loss as a result of
negligence, breach of contract or otherwise.
10.3 Time shall not be of the essence in the supply of Goods or Service within these
Terms and Conditions.
11 Force Majeure.
Neither the Supplier or the Customer will be liable for any delay or failure to perform its
obligations if the delay or failure results from events or circumstances outside their
reasonable control, including but not limited to acts of God, strikes, lock outs, accidents,
war, fire, terrorism, breakdown of equipment, plant or machinery or a general shortage of
raw materials and either party will be entitled to a reasonable extension of its obligations.
12 Severance
If any section or part of these Terms and Conditions is found by any English Court of Law to
be invalid, illegal or unenforceable then that invalid, illegal or unenforceable section shall be
removed and the remainder of these terms and Conditions shall remain enforceable as if
these Terms and Conditions had been agreed with the invalid, illegal or unenforceable
provision eliminated.

13 Governing Law.
These Terms and Conditions shall be Governed by and in accordance with English Law and all
parties to these Terms and Conditions hereby submit to the exclusive jurisdiction of the
English Court.

TPRS(NW)Limited T/A Stair Mobility

Registered in England 10444139

​

PRIVACY POLICY

Stair Mobility is a trading name of TPRS(NW)Limited and is registered with the Information Commissioners Office for Data Protection.

At Stair Mobility we take keeping your data safe very seriously.  For this reason, we have strict guidelines on what we can do with your data.  This policy is totally open and written in clear and unambiguous terms.

We will only ever use the data you supply to us so that Stair Mobility or its associated companies may provide you with stairlift supply and installation service.

 

If you are located with a geographical area of the United Kingdom where Stair Mobility sell and install stair lifts directly to you, we will use the data you provided in order to contact you and discuss those services.

If, when we contact you, it is found that you are located outside of a geographic area of the United Kingdom where Stair Mobility sell and install stair lifts directly then we will ask your permission to pass on your contact information to an associate company.  In that event we will only pass on the information supplied in a contact form you have already completed and your address.

Except for the above circumstances Stair Mobility will never share any of your information with any third party except where we are legally required to do so.

 

What Information Do We collect about you.

The only data we collect from you is the basic information you supply at initial point of contact. In most cases this will be data supplied by you by completing a Contact Information form online or by you contacting Stair Mobility by email, SMS or telephone.   

The information we will keep on record is:

The name of the person making initial contact.

The address where the proposed stair lift is to be installed.

The telephone number provided by you.

The email address provided by you.

Phone calls are sometimes recorded, and the information held on a cloud based GDPR compliant recording system.  If a phone call is recorded you will be informed at the start of that phone call.

 

How do we use the data you supply.

We use and process your data to:

Supply you with information regarding our service.

To keep accounting information on our company records such as invoicing.

If you are located outside of a geographical area in which we can directly supply and install a stair lift, we will pass only the information you have supplied to a third-party associate company. We will only pass this information to one third party company. We will never pass your information to multiple companies.  We will only do so having first obtained your permission.

You may refuse to give permission for us to pass on your data.  If you refuse permission for us to pass on your data and you are not located with a geographical location in the United Kingdom where we can supply and install a stir lift directly, we will immediately remove all your data from our system and will not contact you again.

If, having obtained your permission, Stair Mobility passes your information onto a third party, we will tell you the name of that third party.  This will be done in the same telephone conversation in which you provided permission for us to do so.  We will also transmit that same information to you either by SMS text message of email.  You can remove that permission at any time either by telephone or in response to the SMS text message or email we send you.

As will most businesses we do engage the services of accountants and marketing specialist.  Therefore, during our normal business those firms may view but cannot record, copy or have use of your data other than on Stair Mobility IT systems.

 

How do I stop Stair Mobility using my data.

Stair Mobility will only keep data you have supplied for the purposes outlined above.

You may contact Stair Mobility at any time and request that all your data be removed from our system.  You may do this by telephone or email or by post.  You are not required to provide any reason for making this request.

Statutory information such as accounting and invoicing will remain on our system if required by law.

If you have provided permission for Stair Mobility to pass your information to a third party and that third party has already made contact with you then you will need to contact them directly in order to have any data they hold removed.  If the third party has not yet contacted you Stair Mobility will make every effort to put in a request that your data be removed, and no contact is made with you.

Contact information:

TPRS(NW)Limited

16, Carr View Close

Tarleton

Lancashire

PR4 6EZ

Telephone 01772 283015

Email.  david@stairmobility.co.uk

 

 

One you have made contact with Stair Mobility what should you expect.

Once Stair Mobility has received a contact information form can expect a phone call. If we are unable to contact you be telephone we will attempt making contact via any other means you have provided.  Often this will be SMS text message or/and email.

In the first couple of minutes we will have established your location. From that we can decide if you should get a quote and survey visit direct from Stair Mobility or if we should pass, with your permission, your contact details to an associate company (third party).

 

 

How Long do we hold your data.

Unless you request us to remove your data we would normally keep it for:

If we pass your information to an associate company (third party) 12 months.

If we quote you directly for a stair lift but you do not purchase from us, 12 months.

If you purchase a stair lift from Stair Mobility we will keep your data until such time as you request we remove it.  This is because we will need your information for any ongoing maintenance or servicing.

Any statutory information required by law will be kept for 7 years.

 

Where do we hold you data.

Your data is held on computer in our office.  That data is password protected. Anti-virus and hacking   software systems are installed to keep your data safe.

We never store electronically or in any other format, payment details of customers provided for payment via banks transfer or for the purpose of processing credit or debit cards. We never hold any of your bank or other financial details.

 

What are your rights

• Right to be informed: Individuals have the right to know how their data is being used 

• Right of access: Individuals have the right to access their personal data 

• Right to rectification: Individuals have the right to have incorrect data updated 

• Right to erasure: Individuals have the right to have their data erased 

• Right to restriction: Individuals have the right to stop or restrict the processing of their data 

• Right to portability: Individuals have the right to get and reuse their data for different services 

• Right to object: Individuals have the right to object to how their data is processed in certain circumstances 

• Right to withdraw consent: Individuals have the right to withdraw their consent 

Other rights include: Right to object to automated decision making, Right of complaint.

 

You may complain to us directly at:

The Data Processor,

TPRS(NW)Limited

16, Carr View Close

Tarleton

Lancashire

PR4 6EZ

Telephone 01772 283015

Email.  david@stairmobility.co.uk

 

You may complain to the Information Commissions Office (ICO).

Wycliffe House

Water Lane

Wilmslow

SK9 5AF.

Telephone 0303 123 1113

 

 

What are cookies?

We use cookies on our web site.

We, our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We mean by Analytic Suppliers companies such as Google Analytics and Virtual Website Optimiser

We mean by Advertising Providers companies such as Google, Facebook and X. What cookies are used on this Website?

Cookies we use

The cookies we use on this website are broadly grouped into the following three categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with the service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which enhances communication between your browser and the website. The “preference cookie” described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.

We aim to use “essential” cookies only when necessary to enhance the functionality of our website. We do not store any personal information as a result of these cookies.

Third Party Analytics Suppliers – We use analytics cookies to help us understand how users engage with our website. An example of such a cookie is one that allows us to count the number of different people coming to our website or using a feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies. We do not store any personal information as a result of these cookies.

Third Party Advertising Providers – In order to try and ensure that the adverts you see are more relevant to you Advertising Providers use cookies to collect information about the types of things that interest you. These advertisements are only shown if you are a subscriber to the services of Advertising Providers. We do not collect personal details using these cookies.

How can I reject or opt out of receiving cookies?

When you first visited this website you will have been shown a message bar drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt a “preference cookie” will be loaded onto your computer confirming that you consent to us using the cookies detailed in this cookie policy, this “preference cookie” will remain on your computer for no more than 5 years.

If you want to reject the cookies we used after you have finished visiting this website you are able to do so by deleting the cookies from your browser. Your browser should allow you to prevent all or some cookies being stored on your computer in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser. By deleting the “preference cookie” the next time you visit this website the cookie message bar will appear again, inviting you to reconsider your preferences a further time.

If you only want to reject the Interest-Based Advertising cookies we store on your machine you can opt-out of receiving these cookies at any time by going to the Internet Advertising Bureau website at www.youronlinechoices.com and following the opt-out instructions.

Please be aware that disabling cookies may impact the functionality of this website.

Third Party Cookies

You may have previously accepted cookies from Third Party Analytics Suppliers or Third Party Advertising Providers. If so, some of those cookies are stored on your machine by those Analytic Suppliers and they collect data when you use our website. We have no control over those cookies or how those Analytic Suppliers use them. They are used to allow those Analytic Suppliers to provide a service to us, for example analytics.

 

Emails.

When you send an email to us we have no control over the servers and route that email may take to get to us and therefore cannot be responsible for its privacy.

 

This Privacy Policy is updated periodically and was last updated on 18th January 2025.